For your CUSTOMERS
Booking Confirmation Email:
Sent with your brand to your customer after each online booking.
Admin-initiated bookings can trigger the email through the email icon on the booking view page in the admin panel.
Sender name and reply-to are your contact email. (Online booking settings/ "Who should receive transactional/notification emails?")
Development to allow the customization of text (not full layout) in progress.
Booking Reminder Email:
Setting is available to decide when reminders should be sent. (Online booking Settings/ "How far in advance do you want your email reminders sent to clients?")
Sent with your brand to your customer before each online booking (unless it is booked after the window to send out a reminder)
Development to allow the customization of text (not full layout) in progress.
Review Request Email:
Not enabled by default. Can be enabled in Settings/Automation.
Sent with your brand to your customers after each service is delivered.
Opens a landing page for your clients to leave a review and rating.
Reviews are shown on your booking page unless you disabled them.
Reviews are subject to your moderation, and not automatically posted.
Customization is not on the immediate roadmap.
Incomplete Booking Follow-up (BETA):
Automated email sent the day after if customers drop out of the funnel.
Sent with your branding.
Customization is not on the immediate roadmap.
Can be enabled in Settings/Automation (Beta).
FOR YOU (to the email address specified in Online Booking Settings)
Booking Notification Email:
Sent from kiwi to notify you of new bookings.
Sent from Kiwilaunch (our branding), is not visible to customers.
No customization is in progress.
Review Notification Email:
Is automatically enabled if your clients can post reviews from your booking page.
Email sent by Kiwi to notify you of new reviews, and prompt you to moderate (approve or ignore)
Sent from Kiwilaunch (our branding), is not visible to customers.