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Options/Option Values, How to use service variants?

"This service has options", how and when to use it

  • You can use the service options to configure pricing, upsell add-ons

  • The feature brings a lot of versatility

"This service has options" Check Box

Service Edit/Create form > Pricing tab has a box that you can check to create different configurations.

You can enter a maximum of 4 questions (options) and 8 option values each.

Combinations of different selected option values will show in the pricing section, as vertically listed.

If you have session packages (1 session, 4 sessions etc..) such options will also show in the pricing section as horizontally listed, forming a pricing matrix.

If you have allowed the "Duration" to be chosen by the customer, it will also act as an option, and add to the pricing combinations/variants.

The first option value (answer) is the default configuration for the online booking funnel, hence the display price for booking widgets and booking page.

Use Cases / Examples

Upselling add-ons

  • Do you need course materials?

  • Do you want our branded apron and chef's hat?

  • Do you require a ministry-stamped certification?

  • Do you want my e-book?

  • Do you need Resting Metabolic Rate (RMR) Testing?

Price Calculation

  • Your flat size? (home cleaning example)

    • 1 bedroom

    • 2 bedrooms

    • 3 bedrooms

  • Your flat size?

    • 500-1000 sq feet

    • 1000-1500 sq feet

    • 1500-2000 sq feet

    • 2000-3000 sq feet

  • Property type?

    • Flat

    • House

Payment Terms

  • Payment terms?

    • Pay in full (5% discount)

    • Pay a $100 deposit to reserve your seat

Number of participants

  • Bring a friend?

    • No, I'll come alone

    • Will come with a friend

    • We will be 3 persons

  • How many attendants?

    • One person

    • Two persons

    • Three persons

  • Number of Adults?

    • One adult

    • Two adults

  • Number of Kids (6+ of age)?

    • No kinds

    • One kid

    • Two kids

    • Three kids

(Troubleshooting) Tips

  • Since duration is a built-in option, changing a fixed duration will reset the existing options and pricing entries. This is expected behavior although not very intuitive for a lot of users who simply change their duration from 30 minutes to 25 minutes.

  • Don't forget to enter at least 2 option values/answers, otherwise, the question will not show on the booking funnel (nothing to choose from if there is only one option)

  • No need to enter session packages if the only option is 1 session.

  • If you want to introduce a new option, we recommend to first enter the pricing for the existing combinations. When a new option is entered, the newly populated combinations will have the same price as the original options, giving you a base point/reference point to enter pricing.

  • The page doesn't allow saving with zero values, for free services, you should check the box "Offer this service for FREE". If durations were changed from the second tab, then there will be empty price boxes, so the service will automatically be closed to bookings unless you enter the pricing for the new/revised duration options.

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