Activating Online Payments with Stripe
Here is what you should do to activate online payments:
Go to Settings/Integrations.
Click "Start Now!" under Stripe. (or if you want to connect PayPal, please contact us through the in-app messenger or email support@kiwilaunch.com)
You will land in the Stripe onboarding process. If you have an existing Stripe account, use your Stripe-linked email to connect in a few seconds. If you don't have a Stripe account, follow the steps to create one.
Once connected and able to charge your customers, you will see a checkmark with a note that your account is ready to accept charges.
If you are just starting with Stripe and finish the onboarding, log in to your Stripe account (https://dashboard.stripe.com/login) to check for any missing documents. Stripe's document requirements may change depending on the jurisdiction, but you should see an "Action Required" if any information or documents are needed.
Here are screenshots to illustrate the above steps:
Frequently Asked
Which payment processors are supported?
We have worked with Stripe from day zero, and we have added PayPal in May 2024. Currently, to connect PayPal, please contact us through the in-app messenger or email support@kiwilaunch.com. We will guide you on the connection/onboarding for PayPal.
How Can You Charge My Clients?
We use Stripe's "Connect" program with Standard integration. This means you connect your Stripe account to us, effectively giving access to charge your customers. We don't view your KYC information or bank account details, yet we don't alter them. Your relationship with Stripe is governed by their terms of service and policies.
How Can I Disconnect My Stripe Account?
If you deactivate your Kiwi account, we disconnect the Stripe account automatically. If you want to disconnect or change for any other reason, you can let us know. However, you should be aware that this may create issues in your admin panel, such as:
You can't refund payments from your admin panel since we don't have access to your account anymore. You will see a refund button, but it will result in an error.
You lose the saved cards from your client's history.